There has been a lot of talk lately about grocery stores, but which store do customers say is the absolute best?

I don't know about you, but one of my least favorite things to do as an adult is to go grocery shopping. It costs so much to get so little nowadays. I'm sure you'll agree that when you go to the checkout to purchase your groceries, you are always shocked by the fact that you spent a whole lot of money even though your cart isn't even half full. Oh, and don't even get me started on the price of groceries in a full cart.

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Over the past few months, we've talked about grocery stores in Indiana a lot. Some of the topics have included the cheapest grocery stores, the most overpriced grocery stores, and the worst grocery stores with locations in the Hoosier State. Let's continue that trend with the latest study about grocery stores with locations here in Indiana.

Shopping cart with foods at the grocery store

Grocery Store Consumer Satisfaction Survey

The American Customer Service Satisfaction Index has been an industry standard since 1994. For 30 years, they have surveyed buyers and measured the top 19 grocery stores in America plus they also include smaller chains. There are several categories involved in their consumer satisfaction rankings that including:

  • Convenience of store hours
  • Ease of pickup process
  • Accuracy of order fulfillment for pickup
  • Convenience of store location
  • Quality of mobile app
  • Ability to provide brand names
  • Quality and freshness of meat and produce
  • Reliability of mobile app
  • Website satisfaction
  • Layout and cleanliness of the store
  • Speed of order readiness for pickup
  • Variety and selection of merchandise
  • Abiliablity of merchandise
  • Courtesy and helpfulness of the staff
  • Quality of pharmacy services
  • Frequency of sales and promotions
  • Call center satisfaction
  • Speed of checkout process

That's a lot to process, I know, but all of those factors come into play when it comes to consumer satisfaction at the grocery store. Last year's rankings had Trader Joe's as the top grocery store, but 2024 shows a new leader.

Grocery Store Voted #1 by Customers Has Nine Locations in Indiana

In the new 2024 ranking, the new number one grocery store based on their customer metrics is Costco. Actually, the top ranking overall was a 3-way tie between Costco, H-E-B, and Publix, but Costco was given the overall nod as the best.

Costco Q3 Profits Rise Six Percent
Getty Images

As a matter of fact, my fiancee and I just got our first Costco membership a few weeks ago, and we love it for different reasons. For me, I am a big fan of their meat selection and the prices of not only the meat but also other essentials that we use in our home. For her, it's the hotdogs at the cafe. According to Costco's website, there are nine locations throughout Indiana.

The American Customer Satisfaction Index is a pretty interesting study. You can check it out for yourself and see what other grocery stores made the list by clicking here.

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