Job Title

Counter Sales/Customer Service

Job Description

Johnstone Supply has partnered with Gorman & Associates to fill an immediate opening for a Counter Sales/Customer Service position. A High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience is required. An additional 2+ years as a Sales or Service Associate in the HVAC/R or similar industry is preferred. This position handles all customer service functions in a professional manner for counter customers by providing prompt and efficient service to achieve maximum sales and customer satisfaction.

Johnstone Supply is the leading cooperative wholesale distributor providing brand name products, expert technical knowledge and superior customer service to the HVACR industry. Johnstone Supply dedicates itself to providing the highest quality products and service to our customers. They also believe that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Customer Service Results and Responsibilities

1. Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.

2. Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.

3. Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, cross-references, and industry and store contacts.

4. Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.

Sales Results and Responsibilities

1. Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.

2. Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply

3. Uncovers and communicates sales lead information to outside sales staff and management.

4. Utilizes all appropriate inventory control measures and communicates unexpected increases or decreases in product demand and inventory to purchasing or management.

General Results Responsibilities

1. Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory reps.

2. Assists wherever needed, and may include warehouse duties, pulling orders, stocking shelves, cleaning etc.

Qualifications

A High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience is required. An additional 2+ years as a Sales or Service Associate in the HVAC/R or similar industry is preferred.

Salary/Hourly Wage

$15-$22

Part or Full-Time

• Full-Time

Shift

• Varies

Company Name

Gorman & Associates

Website

Company Description

We are the premier provider of staffing and recruiting services for companies seeking skilled, qualified employees.

Gorman & Associates offers hiring solutions to meet the professional and skilled staffing needs of clients in a wide range of industries. Specializing in a variety of HR solutions, Gorman & Associates provides professional recruiting services, custom staffing, employee leasing, and other staffing solutions. With years of experience in personnel management, training, and consulting, Gorman & Associates works with companies by accessing their individual needs to find the best professionals, and selecting candidates to meet the unique requirements of each organization.

Where to Apply - Contact Email

 

 

 

 

 

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